Welcome to THE TOY SOUQ SALE OF TOYS – LLC - SPC ("The Toy Souq", "we", "our", or "us").
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://thetoysouq.com or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
- Who We Are
Business Name: THE TOY SOUQ SALE OF TOYS – LLC - SPC
Website: https://thetoysouq.com
Business Location: Abu Dhabi, United Arab Emirates
- Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full name
- Email address
- Mobile phone number
- Billing address
- Shipping address
- Company name (if applicable)
Account Information
If you create an account, we may collect:
- Username
- Password (encrypted)
- Order history
- Wish list (if enabled)
Order Information
When you place an order, we collect:
- Products purchased
- Order value
- Delivery preferences
- Transaction details
Payment Information
Payments are processed securely through our authorized payment service providers.
THE TOY SOUQ SALE OF TOYS – LLC - SPC does not store your complete credit card or debit card information on its servers.
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Cookies and similar technologies
- Website usage statistics
- How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Verify transactions
- Communicate regarding your orders
- Provide customer support
- Process refunds and exchanges
- Improve our website and customer experience
- Prevent fraud and unauthorized activities
- Comply with legal obligations
- Send promotional emails and offers if you have subscribed to receive them
You may unsubscribe from marketing communications at any time.
- Cookies
Our WooCommerce website uses cookies to:
- Remember your shopping cart
- Keep you logged into your account
- Save your preferences
- Improve website performance
- Analyze website traffic
You can disable cookies through your browser settings; however, some website features may not function correctly.
- Sharing Your Information
We only share your information when necessary to operate our business.
This may include:
- Payment gateway providers
- Courier and delivery companies, including Aramex, Emirates Post, First Flight, and other logistics partners used to fulfill your order
- Website hosting providers
- IT and technical support providers
- Government authorities where required by applicable law
We do not sell, rent, or trade your personal information to third parties.
- Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Although we take appropriate security measures, no internet transmission or electronic storage method is completely secure.
- Data Retention
We retain your information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet accounting and tax obligations
- Resolve disputes
- Comply with applicable laws
When your information is no longer required, it will be securely deleted or anonymized.
- Children's Privacy
Our products are designed for children; however, purchases on our website must be made by adults aged 18 years or older.
We do not knowingly collect personal information directly from children.
- International Data Transfers
Some of our service providers may process data outside the United Arab Emirates.
Where this occurs, we take reasonable steps to ensure your personal information remains protected in accordance with applicable data protection laws.
- Your Rights
Subject to applicable UAE laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your personal details
- Request deletion of your personal information where legally permissible
- Withdraw consent for marketing communications
- Request information about how your personal data is processed
To exercise these rights, please contact us using the details below.
- Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
The latest version will always be available on this page with the updated Effective Date.
- Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:
THE TOY SOUQ SALE OF TOYS – LLC - SPC
Website: https://thetoysouq.com
Email: customercare@thetoysouq.com
Phone: +971586208985
Business Address: Abu Dhabi, United Arab Emirates
We will respond to privacy-related requests within a reasonable timeframe in accordance with applicable UAE laws.