THE TOY SOUQ SALE OF TOYS – LLC - SPC is committed to delivering your orders safely and promptly.
Shipping Locations
We currently deliver across the United Arab Emirates. International shipping may be offered for selected destinations.
Delivery Partners
Orders may be delivered through trusted courier partners, including:
- Aramex
- Emirates Post
- First Flight
- Other authorized logistics providers
Processing Time
Orders are generally processed within 1–2 business days, excluding weekends and public holidays.
Estimated Delivery
- UAE: 1–5 business days
- International (if available): 5–15 business days
Delivery times are estimates only and are not guaranteed.
Shipping Charges
Shipping charges are calculated during checkout based on:
- Delivery location
- Order size
- Weight
- Promotional offers
Free shipping promotions may be available from time to time.
Order Tracking
Where available, tracking information will be sent by email or SMS after your order has been dispatched.
Delivery Delays
We are not responsible for delays caused by:
- Weather conditions
- Customs clearance
- Public holidays
- Courier operational issues
- Incorrect customer information
Failed Delivery
Customers are responsible for providing accurate delivery information.
Additional delivery charges may apply if delivery fails due to incorrect information or repeated unsuccessful delivery attempts.
Damaged Packages
If your package appears damaged upon delivery, please notify the courier immediately and contact us within 48 hours with photographs of the package and product.